Contact Cherry Guide & Customer Support
This page provides contact details regarding this reference guide and directs player account, cashier, and verification inquiries to the operator's official support channels.
Inquiries Regarding This Website
This website, thecherry.bet, functions as an informational reference guide focused on the Cherry gaming platform for players in the United Kingdom. We welcome notifications concerning updates to operator rules, bonus terms, or regulatory disclosures.
If you identify an outdated promotional specification, an error in game counts, or an inaccurate regulatory citation, notices help maintain our verification records. Facts were last checked against the operator's published terms on 30 October 2026. Please ensure any feedback clearly identifies the specific page URL and the factual clause in question.
Direct Routing to Operator Customer Support
If your inquiry relates to player account registration, login credentials, bonus activation, cashier transactions, deposits, or pending withdrawals, you must communicate directly with the licensed operator, Cherry Online Ltd.
The operator provides official customer assistance through two primary communication channels on cherry.com:
- Live Chat Support: The fastest method for reaching an operator representative. Live chat is integrated directly into the customer service module on cherry.com and operates seven days a week, Monday through Sunday, from 09:00 to 00:00 (Midnight) CET.
- Email Assistance: Players can submit formal inquiries, dispute notices, and transaction questions by emailing kontakt@cherry.com. Inquiries sent by email are typically evaluated and answered within 24 hours.
For comprehensive instructions on how identity checks, address confirmation, and source-of-wealth reviews are conducted before payouts are released, please consult our Verification guide.
Sensitive Security Notice: What Not to Send Us
Because this website is an informational reference guide, you must never send personal identification documents, financial account numbers, or confidential login details to this site.
Specifically, never forward:
- Copies or photographic scans of your passport, driver's licence, or national identity card.
- Proof of residential address documents, such as utility invoices or personal bank statements.
- Credit or debit card images, banking passwords, or two-factor security codes.
- Player account passwords or login credentials for cherry.com.
Any identity verification documents required under statutory anti-money laundering (AML) regulations must be uploaded exclusively through the secure, encrypted player portal at cherry.com under your verified personal profile.
Legal Age Requirements and Responsible Play
Under the Gambling Act 2005, the legal minimum age to participate in commercial remote gambling in the United Kingdom is strictly 18 years. Online gambling platforms are legally mandated to verify player identity and age before permitting real-money deposits or wagers.
Participation in remote casino gaming involves financial risk and requires personal restraint. For practical guidance on establishing deposit caps, setting reality checks, or accessing confidential helpline support, please read our dedicated Safer Gambling guide. 18+ | Play responsibly | BeGambleAware.org | T&Cs apply.